WAVE Support Workers will not tell you
what decisions to make or what to do with your life.
How we will support you
Instead, our Workers will:
- support you and work with you to
help you feel in control of your own life and your
own decisions. We know that you may feel frightened
sometimes you may feel overwhelmed. But in our experience
you can grow to feel happy and to have things to look
forward to that you have decided for yourself.
- We have a lot of experience and
information which we will use to help you find the
right path for you.
- And if we can ’t answer all
your questions or provide you with all the help and
support you need, then we know other agencies who
What we can advise you on
Some of the things we can give you information
and advice on include:
out your housing after the refuge – whether
this means returning home or finding a new home.
- Sorting out your benefits –
making sure you are claiming all the benefits you
are entitled to and making the most of your money.
- Legal protection – making
sure you are safe and going to the court to get further
legal protection if you need this.
- Issues to do with the person abusing
you – there may be a range of issues you would
like support on including safety planning
Your Key Worker
You will be assigned a Key/Support
Worker from among our Workers. This person will talk
with you about your experiences and agree with yourself
on an action plan outlining what we need do to improve
Your Key Worker will:
- spend time with you privately to
discuss a range of issues to find out where you would
like support, information or advice.
- This will then be recorded on your
Individual Support / Risk Management Plan.
What your support worker will need
Let them know if:
- You need help with anything or if
you have a question that needs answering
- You are worried or uncertain about
- You want to return home
- You have a problem with the refuge,
a member of staff or a resident.
- You would like to make a complaint
- There is something you need that
is not currently being provided.
- You want to move to another area
Please remember that the support workers
will do what they can to make your stay with us as comfortable
as possible. Please ensure that they are aware of your
Once a fortnight time will be set aside
for your individual support and risk management planning
session to take place with your assigned Support Worker,
although you can speak to your support worker at any time
to discuss you needs, worries or any problems you may
CULTURAL AND FAITH NEEDS
WAVE strives to embrace and celebrate
diverse cultures and faiths, and we will do whatever
we can to try to meet your cultural and faith needs.
We respect and celebrate diversity
by recruiting paid/unpaid workers from diverse professional
and cultural backgrounds and providing facilities such
as separate cooking utensils for halaal, vegetarian
and other dietary requirements. Unfortunately we do
not have the space to offer a separate prayer room/
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